@article{Teviningrum_Urfa_2021, title={Analisis Pengaruh Self Service Technology Terhadap Kualitas Pelayanan Restoran, Studi kasus di McDonald’s TB Simatupang, Jakarta }, volume={4}, url={https://jiped.org/index.php/JSE/article/view/36}, DOI={10.29407/jse.v4i1.36}, abstractNote={<p>The rapid development of technology has entered various aspects of today’s society. Technology is considered to be able to answer the needs of urban people who have high mobility in a limited time. One of the technologies used is the self-ordering kiosk at McDonald’s Fast Food Restaurants. This study aims to determine the effect of the dimensions of self service technology which include functionality, enjoyment, security/privacy, design, assurance, convenience, and customization partially (individually) or simultaneously (together) on service quality. From the multiple linear regression test, the result is that self-ordering kiosk technology has no effect on service quality.</p&gt;}, number={1}, journal={Jurnal Simki Economic}, author={Teviningrum, Shinta and Urfa, Fawahidah}, year={2021}, month={Aug.}, pages={11-22} }