Yuniannita, Imbang, and Yunita Fitri Wahyuningtyas. “Customer Service Management at Bank BTN KCP Condong Catur: Review of SOPs and Service Procedures”. Jurnal Simki Economic 7, no. 2 (October 14, 2024): 653-660. Accessed November 21, 2024. https://jiped.org/index.php/JSE/article/view/862.