Pengaruh Servant Leadership terhadap Kepuasan Kerja dan Kinerja Karyawan di STIE IBMT Surabaya


Abstract
This study aims to examine the Effect of Servant Leadership on Job Satisfaction and Employee Performance at STIE IBMT' Surabaya. Related variables in this study are Servant Leadership, Job Satisfaction and Employee Performance. The method used in this study seeks quantitative methods through distributing questionnaires to get 40 respondents. While the sampling technique in this study was non-probability, through the sample selection methop was purposive sampling and used data analysis techniques in the form of Structural Equation Modeling (SEM). As for the results of the study, among others, the Servant Leadership variable is proven to influence job satisfaction and also employee performance in a positive and significant way.
Downloads
References
Akbar, E., and Nurhidayati, N. (2018). Peningkatan Kinerja Melalui Servant Leadership, Disiplin Kerja Dan Kepuasan Kerja Pada Dinas Pertanian Kabupaten Demak. Jurnal Ekonomi dan Bisnis 19(1). https://doi.org/10.30659/ekobis.19.1.35-48
Andre, and Donald Crestofel Lantu. (2015). Servant Leadership and Human Capital Management: Case Study in Citibank Indonesia. Procedia - Social and Behavioral Sciences 169 (August 2014): 303–11. https://doi.org/10.1016/j.sbspro.2015.01.314
Fahruna, Y. (2016). Servant Leadership Dan Kepuasan Kerja Terhadap Kinerja Karyawan Di Lembaga Keuangan Non Bank Pontianak. Jurnal Ekonomi Bisnis dan Kewirausahaan 5(3). 179. https://doi.org/10.26418/jebik.v5i3.19080
Fajrin, M. U., and Ermina, T. (2020). Faktor Yang Memengaruhi Minat Perilaku Penggunaan Teknologi (Pengguna Aplikasi Video Conference Selama Physical Distancing). In Prosiding The 11th Industrial Research Workshop and National Seminar, 977–84.
Gumay D. and Sari N. (2018). Servant Leadership in Indonesia Asian Games 2018 Organizing Committee: Its Impact on Organizational Learning and Performance. In Proceedings of the 3rd International Conference on Social Sciences, Laws, Arts and Humanities - Volume 1: BINUS-JIC, ISBN 978-989-758-515-9, 45-49. https://doi.org/10.5220/0009999700002917
Iskandar, Yan, and Inge Andriani. (2019). Gaya Kepemimpinan Transformasional Dan Kepuasan Kerja Pada Pekerja Bumn. Jurnal Psikologi 12(2): 169–78. https://ejournal.gunadarma.ac.id/index.php/psiko/article/view/2441
Juniartha, I., Wardana, I., Wardana, I., Putra, M., & Putra, M. (2017). Pengaruh Kepemimpinan Transformasional Terhadap Organizational Citizenship Behavior (OCB) Melalui Mediasi Kepercayaan Kepada Atasan Dan Kepuasan Kerja (Studi pada Pegawai Tetap Balai Diklat Industri Kementerian Perindustrian Republik Indonesia). Buletin Studi Ekonomi. https://doi.org/10.24843/bse.2016.v21.i02.p07
Kominfo. 2021. “Pentingnya Aspek Budaya Untuk Menggerakkan Transformasi Digital.” https://aptika.kominfo.go.id/. https://aptika.kominfo.go.id/2021/02/pentingnya-aspek-budaya-untuk- menggerakkan-transformasi-digital.
Oktariana, Yuanira, Achmad Fauzi, and Kumadji Srikandi. 2012. Faktor-Faktor Customer Relationship Management (Manajemen Hubungan Pelanggan) Dalam Mewujudkan Kepuasan Anggota Dan Dampaknya Terhadap Loyalitas Anggota.” Jurnal Profit 6(2): 149–62. https://profit.ub.ac.id/index.php/profit/article/download/250/556.
Parashakti, R. D., Rizki, M., & Saragih, L. (2016). Pengaruh Kepemimpinan Transformasional Dan Budaya Organisasi Terhadap Perilaku Inovatif Karyawan (Studi Kasus di PT. Bank Danamon Indonesia). Jurnal Manajemen Teori Dan Terapan. Journal of Theoretical and Applied Management, 9(2). https://doi.org/10.20473/jmtt.v9i2.3015
Pekerti, A. A., & Sendjaya, S. (2010). Exploring servant leadership across cultures: comparative study in Australia and Indonesia. The International Journal of Human Resource Management, 21(5), 754–780. https://doi.org/10.1080/09585191003658920
Poobalan, Gurumoorthy, and Roslee Talip. (2020). The Servant Leadership Practice among School Leaders Promotes the Development of Teacher Professionalism in Malaysia: A Conceptual Review. International Journal of Academic Research in Business and Social Sciences 10(9). http://dx.doi.org/10.6007/IJARBSS/v10-i9/7879
Prahesti, D., Riana, I., & Wibawa, I. (2017). Pengaruh Kepemimpinan Transformasional Terhadap Kinerja Karyawan Dengan OCB Sebagai Variabel Mediasi. E-Jurnal Ekonomi Dan Bisnis Universitas Udayana, , 2761-2788. http://dx.doi.org/10.24843/EEB.2017.v06.i07.p06
Prihantoro, A. (2012). Peningkatan Kinerja Sumber Daya Manusia Melalui Motivasi, Disiplin, Lingkungan Kerja, dan Komitmen. Value Added 8(2): 78–98. https://doi.org/10.26714/vameb.v8i2.719
Rosnani, T. (2012). Effect of Transactional Leadership and Transformational Leadership on Job Satisfaction of Lancang Kuning University Employees. Jurnal Ekonomi Bisnis dan Kewirausahaan 3(1): 1–28.
Sapengga, S. (2016). Pengaruh Servant Leadership Terhadap Kinerja Karyawan Pada PT. Daun Kencana Sakti Mojokerto. Agora 4(1): 645–50.
Sarmawa, I Wayan Gde. (2020). Gaya Kepemimpinan Transformasional Dan Transaksional Serta Hubungannya Dengan Kinerja Karyawan (Tinjauan Teoritis Dan Empiris).” Jurnal Ilmiah Manajemen dan Bisnis 2(2): 61. https://journal.undiknas.ac.id/index.php/manajemen/article/view/2335
Setiawan, E. Y. (2021). Pengaruh Gaya Kepemimpinan Transformasional Dan Transaksional Terhadap Kinerja Karyawan PT. ISS Indonesia Di Rumah Sakit National Surabaya.” Ilmu Manajemen MAGISTRA 1(1): 255–77. https://jurnal.narotama.ac.id/index.php/magistra/article/view/23
Spencer, A. (2020). All About Others: Servant Leadership in the Modern Workplace.” https://www.bizlibrary.com/.
Sugiyono. (2018). Metode Penelitian Kuantitatif, Kualitatif, Dan R&D. Bandung: Alfabeta.
Sumiati, S. (2021). The Role of Motivation As Mediation in Improving Employee Performance in the Government of Surabaya City, East Java. Jurnal Manajemen dan Kewirausahaan 23(1): 52–60. https://doi.org/10.9744/jmk.23.1.52-60
Wirapraja, A., Aribowo, H., & Setyoadi, E. T. (2021). The Influence of E-Service Quality, and Customer Satisfaction On Go-Send Customer Loyalty In Surabaya. Indonesian Journal of Information Systems, 3(2), 128–137. https://doi.org/10.24002/ijis.v3i2.4191
Copyright (c) 2025 Iswati, Jimmy Ignatius, Gatot Prastowo

This work is licensed under a Creative Commons Attribution 4.0 International License.