The Role of Supervisory Support and Self-Efficacy on Work Effectiveness with Work Burnout as a Moderator Variable
Abstract
This study aims to investigate the effect of supervisory support and self-efficacy on work effectiveness, with work burnout as a moderating variable. The quantitative method was used using a questionnaire distributed to 100 respondents who worked at a company in Surabaya. The results of data analysis using the multiple regression method reveal that supervisory support has a significant positive impact on work effectiveness, along with self-efficacy which also has a significant positive influence on work effectiveness. Then supervisory support moderates the relationship positively and significantly towards work burnout. Self-efficacy was found to moderate the relationship positively and significantly to job burnout, indicating that the higher the level of self-efficacy, the lower the perceived level of job burnout. Meanwhile, work burnout negatively and significantly moderates the relationship to work effectiveness, indicating that the higher the level of work burnout, the lower the observed work effectiveness.
Downloads
References
Aftab, N., A. A. Shah, & R. Mehmood. 2012. Relationship of Self Efficacy and Burnout Among Physicians. Academic Research International, 2(2), 539-548.
Alidosti, M., M. Delaram, L. Dehgani, & M. Maleki Moghadam. 2016. Relationship Between Self-Efficacy and Burnout Among Nurses in Behbahan City, Iran. Women’s Health Bulletin, 3(4), 1-5.
Anderson, N., K. Potočnik, & J. Zhou. 2014. Innovation and Creativity in Organizations: A State-of-the-Science Review, Prospective Commentary, and Guiding Framework. Journal of Management, 40(5), 1297-1333.
Asghari, S., S. Targholi, A. Kazemi, S. Shahriyari, & L. Rajabion. 2020. A New Conceptual Framework for Identifying the Factors Influencing the Effectiveness of Competitive Intelligence. Competitiveness Review: An International Business Journal, 30(5), 555-576.
Attiq, S., H. Rasool, & S. Iqbal. 2017. The Impact of Supportive Work Environment, Trust, and Self-Efficacy on Organizational Learning and its Effectiveness: A Stimulus-Organism Response Approach. Business & Economic Review, 9(2), 73-100.
Bandura, A. 2006. Guide for Constructing Self-Efficacy Scales. Self-Efficacy Beliefs of Adolescents, 5(1), 307-337.
Bangsu, M., D. Darmawan, R. Hardyansah, S. Suwito,& M. Mujito. 2023. The Implications of Remuneration, Procedural Justice Principles, and Work Environment Factors on Employee Retention Rate, International Journal of Service Science, Management, Engineering, and Technology, 3(3), 26–32.
Calin, M. F., T. Tasente, & A. Seucea. 2022. The Effects of Burnout on the Professional Activity of Teachers. Technium Soc. Sci. J., 34, 430.
Carnevale, J. B., L. Huang, M. Crede, P. Harms, & M. Uhl‐Bien. 2017. Leading to Stimulate Employees' Ideas: A Quantitative Review of Leader–Member Exchange, Employee Voice, Creativity, And Innovative Behavior. Applied Psychology, 66(4), 517-552.
Chami-Malaeb, R. 2022. Relationship of Perceived Supervisor Support, Self-Efficacy and Turnover Intention, The Mediating Role of Burnout. Personnel Review, 51(3), 1003-1019.
Couser, G. P. 2008. Challenges and Opportunities for Preventing Depression in the Workplace: A Review of the Evidence Supporting Workplace Factors and Interventions. Journal of Occupational and Environmental Medicine, 50(4), 411-427.
Consiglio, C., L. Borgogni, C. Di Tecco, & W. B. Schaufeli. 2016. What Makes Employees Engaged with Their Work? The Role of Self-Efficacy and Employee’s Perceptions of Social Context Over Time. Career Development International, 21(2), 125-143.
Darmawan, D. 2015. Pengaruh Burnout dan Fasilitas Kerja Terhadap Turnover Pekerja. Jurnal Ekonomi dan Bisnis, 5(2), 8-14.
Darmawan, D., R. Mardikaningsih, E. A. Sinambela, S. Arifin, A.R. Putra, M. Hariani, M. Irfan, Y.R. Al Hakim, & F. Issalillah. 2020. The Quality of Human Resources, Job Performance and Employee Loyalty, International Journal of Psychosocial Rehabilitation, 24(3), 2580-2592.
Darmawan, D. 2021. Peran Budaya Organisasi dan Efikasi Diri Untuk Menentukan Kepuasaan Kerja Karyawan, Jurnal Baruna Horizon, 4(1), 43-53
Darmawan, D. & A. R. Putra. 2022. Pencapaian Efektivitas Kerja Melalui Optimalisasi Kecerdasan Emosional Dan Pemberian Beban Kerja Secara Tepat Kepada Karyawan. Jurnal Baruna Horizon, 5(1), 8-16.
Darmawan, D., A. R. Putra, M. Munir, E. Retnowati, & T. S. Anjanarko. 2023. Optimasi Kinerja Karyawan Melalui Sinergi Dukungan Supervisi dan Kepuasan Kerja. Global Leadership Organizational Research in Management, 1(4), 350–360.
Dawson, D. & K. McCulloch. 2005. Managing Fatigue: It's about Sleep. Sleep Medicine Reviews, 9(5), 365-380.
De Clercq, D. & I. Belausteguigoitia. 2017. The Usefulness of Tenacity in Spurring Problem-Focused Voice: The Moderating Roles of Workplace Adversity. Journal of Business and Psychology, 32, 479-493.
Djazilan, M.S., D. Darmawan, E. Retnowati, E.A. Sinambela, & R. Mardikaningsih. 2022. The Role of Self-Discipline, Self-Concept and Self-Efficiency on Teacher Performance. Education and Human Development Journal, 7(3), 64-73.
Djazilan, M.S. & D. Darmawan. 2022. Kajian Tentang Innovative Behaviour Ditinjau Dari Knowledge Sharing Dan Keadilan Organisasi, Jurnal Baruna Horizon, 5(2), 78-87.
Eddine, B. A. S. & D. Darmawan. 2023. Sales Performance Improvement Through Monitoring of Work Experience and Quality Work of Life, Journal of Marketing and Business Research, 3(1), 71-80.
Eddine, B. A. S., D. Darmawan, R. Mardikaningsih, E. A. Sinambela. 2023. The Effect of Knowledge Management and Quality of Work Life on Employee Commitment, Journal of Human Sciences, 10(1), 87-100.
Erdogan, B., M. L. Kraimer, & R. C. Liden. 2004. Work Value Congruence and Intrinsic Career Success: The Compensatory Roles of Leader‐Member Exchange and Perceived Organizational Support. Personnel Psychology, 57(2), 305-332.
Gani, A. 2022. The Influence of Perceptions of Organizational Support and Interpersonal Abilities on Employee Achievement Motivation, International Journal of Service Science, Management, Engineering, and Technology, 2(3), 1 – 4.w
Grosser, T. J., V. Venkataramani, & G. J. Labianca. 2017. An Alter-Centric Perspective on Employee Innovation: The Importance of Alters’ Creative Self-Efficacy and Network Structure. Journal of Applied Psychology, 102(9), 1360.
Halizah, S.N., R. Nuraini, F. Issalillah, D. Darmawan, & R. K. Khayru. 2023. Upaya Mengoptimalkan Kinerja Karyawan Melalui Peran Kecerdasan Emosional Dan Manajemen Stres, Jurnal Baruna Horizon, 6(2), 68-75
Hameduddin, T., & Lee, H. 2023. Sexual Harassment and Employee Engagement: Exploring the Roles of Gender, Perceived Supervisory Support, and Gender Equity Climate. Review of Public Personnel Administration, 43(3), 504-527.
Hammer, L. B., W. H. Wan, K. J. Brockwood, T. Bodner, & C. D. Mohr. 2019. Supervisor Support Training Effects on Veteran Health and Work Outcomes in the Civilian Workplace. Journal of Applied Psychology, 104(1), 52.
Hariani, M., M. Irfan, A. R. Putra, D. S. Sigita, S. Arifin, D. Darmawan, & Y. R. Al Hakim. 2019. Optimalisasi Efektivitas Kerja melalui Pengembangan Kompetensi dan Komunikasi Kerja Dinamis, Jurnal Ekonomi dan Bisnis, 9(2), 14-21.
Jahroni, J., D. Darmawan., R. Mardikaningsih., & E. A. Sinambela. 2021. Peran Insentif, Perilaku Kepemimpinan, dan Budaya Organisasi terhadap Penguatan Komitmen Organisasi. Jurnal Ekonomi dan Ekonomi Syariah (JESYA), 4(2), 1389-1397.
Jannah, S.M. & R. Mardikaningsih. 2023. Strategies for Improving Bureaucratic Efficiency and Employee Performance, International Journal of Service Science, Management, Engineering, and Technology, 4(2), 10–14.
Jimmieson, N. L. 2000. Employee Reactions to Behavioural Control Under Conditions of Stress: The Moderating Role of Self-Efficacy. Work & Stress, 14(3), 262-280.
Khasanah, H., S. Arum, & D. Darmawan. 2010. Pengantar Manajemen Bisnis, Spektrum Nusa Press, Jakarta.
Kozlowski, S. W. & D. R. Ilgen. 2006. Enhancing the Effectiveness of Work Groups and Teams. Psychological Science in the Public Interest, 7(3), 77-124.
Lambert, E. G., H. L. Hogan, & I. Altheimer. 2010. An Exploratory Examination of the Consequences of Burnout in Terms of Life Satisfaction, Turnover Intent, and Absenteeism Among Private Correctional Staff. The Prison Journal, 90(1), 94-114.
Lin, M., Y. Liu, & S. Viswanathan. 2018. Effectiveness of Reputation in Contracting for Customized Production: Evidence from Online Labor Markets. Management Science, 64(1), 345-359.
Losa, N. F. & C. A. J. Castelló. 2001. La Eficacia De Los Equipos De Trabajo Y Su Medición. Boletin De Estudios Económicos, 56(172), 57.
Mardikaningsih, R. & A. R. Putra. 2021. Efforts to Increase Employee Work Productivity through Job Satisfaction and Job Training. Studi Ilmu Sosial Indonesia, 1(1), 51-64.
Mardikaningsih, R., E. A. Sinambela, E. Retnowati, D. Darmawan & A. R. Putra. 2022. Pencapaian Kepuasan Kerja Karyawan melalui Pengembangan Budaya Kerja, Efektivitas Penempatan dan Pengawasan Kerja, Jurnal Ilmu Manajemen, 2(1), 29-38
Mardikaningsih, R. & D. Darmawan. 2022. Determinan Keterlibatan Kerja: Peran Dari Penilaian Kinerja, Perilaku Kepemimpinan dan Perilaku Inovatif. TIN: Terapan Informatika Nusantara, 3(5), 178-184.
Mathisen, G. E. 2011. Organizational Antecedents of Creative Self‐Efficacy. Creativity and Innovation Management, 20(3), 185-195.
Munir, M. & D. Darmawan. 2022. Efektivitas Kepemimpinan dan Pengembangan Karir: Faktor Penentu Keterikatan Kerja, Jurnal Ilmu Manajemen, 2(1), 39-48
Naufalia, S., D. Darmawan, Jahroni, T. S. Anjanarko, M. Munir, & S. Arifin. 2022. Pengaruh Quality of Work Life, Total Kualitas Manajemen dan Stres Kerja terhadap Loyalitas Karyawan. Journal of Trends Economics and Accounting Research, 2(4), 114-120.
Nielsen, M. B., H. A. Johannessen, J. O. Christensen, & L. B. Finne. 2023. Emotional Dissonance and Burnout Among Child Welfare Workers: The Moderating Role of Social Support from Colleagues, Supervisors, and Organization. Journal of Social Work, 23(4), 615-635.
Olson, K., D. Marchalik, H. Farley, S. M. Dean, E. C. Lawrence, M. S. Hamidi, S. Rowe,J. M. McCool, C. A. O’Donovan, M. A. Micek, & M. T. Stewart. 2019. Organizational Strategies to Reduce Physician Burnout and Improve Professional Fulfillment. Current Problems in Pediatric and Adolescent Health Care, 49(12), 100664.
Prada-Ospina, R. 2019. Social Psychological Factors and Their Relation to Work-Related Stress as Generating Effect of Burnout. Interdisciplinaria, 36(2), 39-53.
Retnowati, E. & D. Darmawan. 2022. Peningkatan Kinerja Karyawan Ditinjau Dari Sikap Kerja dan Penegakan Keadilan Organisasi, Arbitrase: Jurnal Ekonomi dan Akuntansi, 3(2), 219-226.
Retnowati, E. & D. Darmawan. 2023. Optimizing Employee Morale in the Workplace through the Integration of Career Development, Job Satisfaction, and Work Environment Factors. International Journal of Service Science, Management, Engineering, and Technology, 3(1), 1–43.
Retnowati, E., M. Hariani, M. Irfan, D. Darmawan, A. R. Putra, T. S. Anjanarko & M. Munir. 2023. Work Effectiveness Examined through the Aspects of Workload and Burnout. Sustainable Environmental and Optimizing Industry Journal, 5(1), 1-10.
Retnowati, E., R. Mardikaningsih., R. K. Khayru., D. Darmawan., A. S. Wibowo. 2023. The Influence of Transformational Leadership and Organizational Commitment on Turnover Intention, International Journal of Service Science, Management, Engineering, and Technology, 3(2), 38–43.
Schaufeli, W. B., T. W. Taris, & W. Van Rhenen. 2008. Workaholism, Burnout, and Work Engagement: Three of a Kind or Three Different Kinds of Employee Well‐Being? Applied Psychology, 57(2), 173-203.
Schmidt, A. M. & R. P. DeShon. 2010. The Moderating Effects of Performance Ambiguity on the Relationship Between Self-Efficacy and Performance. Journal of Applied Psychology, 95(3), 572.
Shanock, L. R. & R. Eisenberger. 2006. When Supervisors Feel Supported: Relationships with Subordinates' Perceived Supervisor Support, Perceived Organizational Support, and Performance. Journal of Applied psychology, 91(3), 689.
Shoji, K., R. Cieslak, E. Smoktunowicz, A. Rogala, C. C. Benight, & A. Luszczynska. 2016. Associations Between Job Burnout and Self-Efficacy: A Meta-Analysis. Anxiety, Stress, & Coping, 29(4), 367-386.
Sinambela, E. A., D. Darmawan, & V. Mendrika. 2022. Effectiveness of Efforts to Establish Quality Human Resources in the Organization, Journal of Marketing and Business Research, 2(1), 47-58.
Sinambela, E.S., S. N. Halizah, S. Naufalia, F. N. Amelia, S. Arifin, D. Darmawan, & A. R. Putra. 2023. The Effect of Experience, Work Supervision and Career Development on Job Satisfaction, Indonesian Journal of Innovation Multidisipliner Research, 1(2), 96-107
Swanzy, E. K. 2020. The Impact of Supervisor Support on Employees’ Psychological Wellbeing: A Parallel Mediation Analysis of Work-To-Family Conflict and Job Satisfaction. International Business Research, 13(11), 41-53.
Taiwo, A. S. 2010. The Influence of Work Environment on Workers Productivity: A Case of Selected Oil and Gas Industry in Lagos, Nigeria. African Journal of Business Management, 4(3), 299.
Thompson, H. G., N. M. Askelson, R. Bucklin, N. Gauthreaux, E. Faber, C. Ball, S. Yang, & E. Steere. 2023. Organization-Level Factors Associated with Burnout: Guided Discussions with Micropolitan Public Health Workers During COVID-19. Journal of Occupational and Environmental Medicine, 65(7), 580-583.
Uddin, M. J., R. H. Luva, & S. M. M. Hossian. 2013. Impact of Organizational Culture on Employee Performance and Productivity: A Case Study of Telecommunication Sector in Bangladesh. International Journal of Business and Management, 8(2), 63.
Van den Berg, M. J., T. L. Signal, & P. H. Gander. 2020. Fatigue Risk Management for Cabin Crew: The Importance of Company Support and Sufficient Rest for Work-Life Balance—A Qualitative Study. Industrial Health, 58(1), 2-14.
Wegge, J., R. Van Dick, G. K. Fisher, C. Wecking, & K. Moltzen. 2006. Work Motivation, Organisational Identification, and Well-Being in Call Centre Work. Work & Stress, 20(1), 60-83.
Wood, R. E. & V. Marshall. (2008). Accuracy and Effectiveness in Appraisal Outcomes: The Influence of Self‐Efficacy, Personal Factors and Organisational Variables. Human Resource Management Journal, 18(3), 295-313.
Wulandari, W., R. Nuraini, F. Maghfiroh, D. Darmawan, S. N. Halizah, & R. Mardikaningsih. (2022). Pengaruh Kemampuan Interpersonal, Modal Psikologi, dan Dukungan Supervisor Terhadap Kinerja Tenaga Penjualan. TIN: Terapan Informatika Nusantara, 3(4), 123-131.
Yee, R. W., A. C. Yeung, & T. E. Cheng. (2008). The Impact of Employee Satisfaction on Quality and Profitability in High-Contact Service Industries. Journal of Operations Management, 26(5), 651-668.
Yukl, G. (2008). How Leaders Influence Organizational Effectiveness. The Leadership Quarterly, 19(6), 708-722.
Copyright (c) 2024 Arif Rachman Putra, Didit Darmawan
This work is licensed under a Creative Commons Attribution 4.0 International License.