Analisis Minat Penggunaan Transportasi Online Maxim pada Mahasiswa Fakultas Ekonomi dan Bisnis Universitas PGRI Semarang

  • Dina Afrilya Universitas PGRI Semarang
  • Efriyani Sumastuti Universitas PGRI Semarang
  • Rita Meiriyanti Universitas PGRI Semarang
Abstract views: 61 , PDF (Bahasa Indonesia) downloads: 44
Keywords: Intention to Use, Online Transportation, Maxim

Abstract

This research aims to test hypotheses and explain phenomena in the form of relationships between variables, namely brand image, price, word of mouth, brand trust, and service quality on interest in using Maxim online transportation among students at the Faculty of Economics and Business, PGRI University Semarang. This research uses a quantitative approach method. The data analysis technique used in this research is multiple linear regression with testing using SPSS. The test results show that brand image and price have no influence on interest in using Maxim online transportation. Word of mouth, brand trust, and service quality have a significant positive influence. Brand image, price, word of mouth, brand trust, and service quality simultaneously influence positively and significantly. The importance of managing and improving a number of aspects in creating a positive and enjoyable image for users. The positive influence of this combination of variables can indicate the existence of a mutually reinforcing interaction or relationship between the variables.

Downloads

Download data is not yet available.

References

Azhar, M., Husain, R., Hamid, S. et al (2023). “Effect of social media marketing on online travel purchase behavior post-COVID-19: mediating role of brand trust and brand loyalty”. Futur Bus J 9, 13. https://doi.org/10.1186/s43093-023-00192-6

Babbie, E. (2004). The Practice of Social Research: 10th Edition. Belmont: Wadsworth/Thomson Learning.

Ballester, E. D., Munuera, A., Jose, L., & Yagüe, M. (2003). ”Development and validation of a trust scale". International Journal of Market Research, 45(February 2017), 35–56. https://doi.org/10.1177/147078530304500103

Chen, H., Yan, X., Liu, X. et al (2023). "Exploring the operational performance discrepancies between online ridesplitting and carpooling transportation modes based on DiDi data". Transportation, 1923–1958. https://doi.org/10.1007/s11116-022-10297-6

Davis, F. (1989). "Perceived Usefulness , Perceived Ease of Use , and User Acceptance of Information Technology". Management Information Systems Research Center, University of Minnesota Is Collaborating with JSTOR to Digitize, Preserve and Extend Access to MIS Quarterly, 13(3), 319–340. https://doi.org/10.2307/249008

Djundharto Djajasinga, N. (2022). "The smart mobility concept by developing online-based transportation information and communication technology for sustainable transportation". International Journal of Artificial Intelligence Research, ISSN(1), 2579–7298. https://doi.org/10.29099/ijair.v6i1.350

Fatonah, F., & Hendratmoko, C. (2020). "Menguji faktor-faktor yang mempengaruhi minat generasi millennial menggunakan e-money". Jurnal Manajemen, 12(2), 209–217. https://doi.org/10.30872/jmmn.v12i2.7499

GoodStats. (2023). Layanan Ojek Online Pilihan Masyarakat Indonesia. GoodStats.Id. https://goodstats.id/infographic/layanan-ojek-online-pilihan-masyarakat-indonesia-jbPbU

Haj Khalifa, A., Najaf, K., Atayah, O.F. et al (2023). "The impact of electronic word-of-mouth on corporate performance during COVID-19". Electron Commer Res. https://doi.org/10.1007/s10660-023-09750-0

Hardiyansyah. (2011). Kualitas pelayanan publik : konsep, dimensi, indikator dan implementasinya. Gava Media.

Harrison Walker, L. J. (2001). "The Measurement of Word-of-Mouth Communication and an Investigation of Service Quality and Customer Commitment As Potential Antecedents". Journal of Service Research, 4(1), 60–75. https://doi.org/https://doi.org/10.1177/109467050141006

Hasibuan, N. A. S. (2022). "Pengaruh Customer Engagement Terhadap Brand Loyaltypada Pengguna Maxim Di Kota Padang Dengan Satisfaction Sebagai Variabel Mediasi". Jurnal Ekonomi Universitas Negeri Padang, 1(1), 1–15. http://repository.unp.ac.id/41336/

Huda, M., & Hartati, N. (2021). "Pengaruh Kualitas Pelayanan, Brand Image, dan Kepuasan Pelanggan Terhadap Loyalitas Pelanggan Jasa Transportasi Taksi Blue Bird di Jakarta Barat". JSMA (Jurnal Sains Manajemen & Akuntansi), 13(2). https://doi.org/10.37151/jsma.v13i2.74

Indriyarti, E. R., & Wijihastuti, S. (2021). "Exploring the Intention Factors of Using Online Transportation in Jakarta with Multiple Regression". Journal of Business & Applied Management, 14(1), 001. https://doi.org/10.30813/jbam.v14i1.2680

Kankam, G., Charnor, I.T (2023). "Emotional intelligence and consumer decision-making styles: the mediating role of brand trust and brand loyalty". Futur Bus J 9, 57. https://doi.org/10.1186/s43093-023-00239-8

Kotler, P., Keller, K., Sabran, B., Maulana, A., & Hardani, W. (2009). Manajemen Pemasaran Jilid 1 (A. Maulana & W. Hardani (eds.); 13th ed.). Erlangga.

Lau, G., & Lee, S. (1999). "Consumers’ Trust in a Brand and the Link to Brand Loyalty". Journal of Market-Focused Management, 4, 341–370. https://doi.org/https://doi.org/10.1023/A:1009886520142

Monica, S. (2021). "Pengaruh Kualitas Pelayanan, Kepercayaan dan Kepuasan Konsumen Terhadap Loyalitas Konsumen Maxim Di Kota Batam". JIM UPB. 13(2), 117–128. https://ejournal.upbatam.ac.id/index.php/scientia_journal/article/view/3010

Nielsen. (2015). Rekomendasi Word-of-Mouth Masih Menjadi Iklan Paling Dipercaya Oleh Konsumen Asia Tenggara. In Nielsen.com. https://www.nielsen.com/id/en/press-releases/2015/rekomendasi-word-of-mouth-masih-menjadi-iklan-paling-dipercaya-oleh-konsumen-asia-tenggara/

Putra, A. (2019). "Pengaruh Iklan Dan Kepercayaan Merek Terhadap Minat Beli Konsumen (Studi Pada Texas Chicken Pekanbaru)". Jurnal Online Mahasiswa Fakultas Ilmu Sosial Dan Ilmu Politik, 4(1). https://jom.unri.ac.id/index.php/JOMFSIP/article/view/11769

PwC. (2017). The future of customer experience. In Building Great Customer Experiences. https://doi.org/10.1057/9780230554719_13

Sarwono, J. (2007). Analisis Jalur Untuk Riset Bisnis Dengan SPSS. Andi Offset.

Sugiyono. (2015). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Alfabeta.

Stribbell, H., Duangekanong, S (2022). "Satisfaction as a key antecedent for word of mouth and an essential mediator for service quality and brand trust in international education". Humanit Soc Sci Commun 9, 438. https://doi.org/10.1057/s41599-022-01459-z

Tjiptono, F. (2007). Strategi Pemasaran Edisi kedua (2nd ed.). Andi Offset.

Tosun, P., Yanar Gürce, M (2022). "Consumer complaining behavior in banking: the influence of brand image on brand forgiveness and negative word-of-mouth". J Financ Serv Mark. https://doi.org/10.1057/s41264-022-00194-5

Triki, C., Hasan, M.R. & Elomri, A (2023). "Solving the winner determination problem with discounted bids in transportation auctions". Ann Oper Res. https://doi.org/10.1007/s10479-023-05457-5

Tsalisa, R. A., Hadi, S. P., & Purbawati, D. (2022). "Pengaruh Kualitas Pelayanan Dan Harga Terhadap Kepuasan Pelanggan Pengguna Jasa Transportasi Online Maxim Di Kota Semarang". Jurnal Ilmu Administrasi Bisnis, 11(4). https://doi.org/10.14710/jiab.2022.35970

Warraihan, D. A., Permana, I., Mustakim, M., & Novita, R. (2023). “Analisis Sentimen Pengguna Transportasi Online Maxim Pada Instagram Menggunakan Naïve Bayes Classifier dan K-Nearest Neighbour”. Jurnal Media Informatika Budidarma, 7(3), 1134-1143. http://dx.doi.org/10.30865/mib.v7i3.6336

Yolanda, I. N., Bakti, D. K., & Nugeraha, P. (2023). “Strategi Maxim Mengembangkan Transportasi untuk Memberikan Pelayanan dan Kenyamanan di Bandar Lampung”. Jurnal Kompetitif Bisnis, 1(11), 8-8. https://doi.org/10.0120/ss

PlumX Metrics

Published
2024-03-21
How to Cite
Afrilya, D., Sumastuti, E., & Meiriyanti, R. (2024). Analisis Minat Penggunaan Transportasi Online Maxim pada Mahasiswa Fakultas Ekonomi dan Bisnis Universitas PGRI Semarang. Jurnal Simki Economic, 7(1), 234-247. https://doi.org/10.29407/jse.v7i1.580